Privacy Policy

Last updated: 02/06/25

Welcome to Cumbria Rentals. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your data when you visit our website, www.cumbriarentals.co.uk.

By using our site, you agree to the terms outlined below.

1. Who We Are

Cumbria Rentals ("we", "us", or "our") is a property rental business based in the UK. We offer short- and long-term property rentals across Cumbria.

If you have any questions, you can contact us at:

Email: dianne.wood63@outlook.com
Phone: +44 7585 558579

2. What Information We Collect

We may collect and process the following types of personal data:

Identity Data – Name, email address, phone number
Booking Information – Dates of stay, property booked, party size
Payment Data – Processed securely by third-party providers (we do not store card details)
Technical Data – IP address, browser type, operating system
Usage Data – How you use our website
Marketing & Communications Data – Your preferences for receiving marketing

3. How We Collect Your Data

We collect data through:

Forms you fill out on our website (e.g. enquiry or booking forms)
Cookies and tracking tools (for analytics and performance)
Direct communication (e.g. emails or phone calls)
Third-party booking platforms (if applicable)

4. How We Use Your Data

We use your data to:

Manage and fulfil your bookings
Respond to your enquiries
Improve our website and services
Send updates or marketing (only if you’ve opted in)
Comply with legal obligations

5. Sharing Your Data

We only share your data when necessary and with:

Payment processors (e.g. Stripe, PayPal)
Booking platform partners (if used)
IT and analytics service providers
Legal or regulatory bodies when required

We never sell your data.

6. How We Store and Protect Your Data

We use secure systems and encryption to protect your data. Your information is stored on secure servers, and access is limited to authorised personnel.

We only retain your personal data for as long as necessary to fulfil the purposes for which we collected it.

7. Your Rights

Under the UK GDPR, you have the right to:

Access the personal data we hold about you
Correct any inaccuracies
Request deletion of your data
Object to processing
Withdraw consent at any time

To exercise any of these rights, please contact us using the details above.

8. Cookies

Our site uses cookies to improve your experience. These may include:

Functional cookies
Performance/analytics cookies
Marketing cookies (only with consent)

You can manage your cookie preferences via your browser settings or our cookie banner.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We’ll notify you of significant changes on our website or by email.

Need help or have questions?

Get in touch at dianne.wood63@outlook.com – we’re happy to help.